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Account changes: transfer ownership, change login email, move data region

How to change the account owner, your login email, or move your account from the US to the EU region. Our team does these for you.

Some account changes can't be done in the app. Our support team does them for you. This article explains what to send us.

Can I change the account owner?

Yes. Each Mida account has one Account Owner. You can't change the owner yourself in the dashboard or through the API, but our team can transfer ownership for you.

This also works if the current owner has left your company or is about to leave.

Team Members page in Mida showing team members with their roles and status

How to transfer ownership

  1. Contact our support team from the Messenger or by email.

  2. Tell us the name and email address of the person who should become the new owner.

  3. We confirm the details with you and transfer ownership.

  4. Log out of Mida and log back in. The new owner will then see the change.

Can I change my login email?

Yes. You can't edit your login email in My Profile, but our team can change it for you.

My Profile page in Mida, where the login email field cannot be edited

How to change your login email

  1. Contact our support team and tell us your current login email and the new email you want to use.

  2. For security, we will ask you to confirm the request from your current email address.

  3. We change the email. Your projects, tests, results, history, plan and team access stay the same.

  4. Log out of Mida and log back in with your new email.

If you sign in with Google, use "Continue with Google" with the Google account for your new email. You can also use "Forgot password" to set a password for the new email.

Can I move my account from the US region to the EU region?

Yes. Your data region is set for the whole account, not for each project, so you won't find a region setting in your project settings. Our team can move your account and its data from the US region to the EU region.

How to move your account to the EU region

  1. Contact our support team and ask to move your account to the EU region.

  2. Pause any live tests before we start.

  3. We migrate your account and data. This can take from a few hours to a day. We email you when it is done.

  4. Log in at https://eu.mida.so/login.

  5. Replace the Mida script on your website with the EU version that we send you. The EU script loads from cdn-eu.mida.so.

Related articles

  • Granting Team Access in Mida

  • Removing a team member

  • How Mida Agency Setup Works

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